Legal information

Terms and Conditions

General terms and conditions of Pexelo s.r.o. for the provision of consulting services in the areas of project management, digital transformation and AI automation.

This is an English translation for convenience. In case of any discrepancy, the Slovak version prevails.

1. General provisions

These general terms and conditions (the "Terms") govern the rights and obligations of the contracting parties in the provision of consulting services by Pexelo s.r.o. (the "Provider") to clients (the "Customer").

The Terms apply to all contractual relationships concluded between the Provider and the Customer, unless otherwise agreed in an individual contract. An individual contract prevails over the Terms.

Service provider:

Pexelo s.r.o.
Company ID (IČO): 56 752 261 | Tax ID (DIČ): 2122414778 | VAT ID (IČ DPH): SK2122414778
Registered office: Viničná 3207/1A, 900 31 Stupava, Slovak Republic
Registered in the Commercial Register of the Bratislava III City Court, Section: Sro
Email: info@pexelo.com

2. Definitions

Services - consulting, advisory and implementation activities provided by the Provider to the extent agreed in the Order or the Contract.
Order - a written or electronic document by which the Customer requests the provision of Services.
Contract - an individual services contract concluded between the Provider and the Customer.
Deliverable - any deliverable created by the Provider in the course of performing the Services (analyses, documentation, code, presentations, etc.).

3. Services provided

The Provider offers consulting and implementation services in the following areas:

Project management and methodologies (Agile, Scrum, PRINCE2, Waterfall)
PMO, portfolio governance and transformation leadership
Process optimisation, AI adoption and workflow automation
Strategic advisory and analyses

The specific scope, schedule and specification of the services are defined in the individual order or contract. The Provider is not obliged to provide services beyond the agreed scope without a separate agreement.

4. Formation and duration of the contractual relationship

The contractual relationship is formed in one of the following ways:

By both contracting parties signing an individual contract
By the Provider confirming an order in writing (including electronically)
By the Customer paying an advance invoice

The contractual relationship lasts until all obligations of both parties have been fulfilled, or until the end of the period for which the contract was concluded, or until its termination under Article 9 of these Terms.

5. Prices and payment terms

Quotation

Prices for services are agreed individually based on the scope and complexity of the project. A quotation is prepared after an initial consultation and is binding for 30 days from its issue, unless stated otherwise.

Invoice due date

Invoices are due 14 days from the date of issue, unless otherwise agreed in the contract. In the event of late payment, the Provider is entitled to charge default interest of 0.05% of the amount due for each day of delay.

Advance payment

The Provider is entitled to require an advance payment of up to 50% of the total project price before the services begin. The amount of the advance is specified in the quotation or contract.

Bank details

Payments are made by bank transfer to the Provider's account stated on the invoice. Bank: Fio banka, IBAN: SK80 8330 0000 0028 0309 3692.

6. Rights and obligations of the contracting parties

Obligations of the Provider:

To provide the services with professional care and in accordance with the agreed requirements
To meet the agreed deadlines and quality of deliverables
To inform the Customer of the progress of performance and of any obstacles
To maintain the confidentiality of information in accordance with Article 7 of these Terms

Obligations of the Customer:

To provide the necessary information, materials and access by the agreed deadlines
To provide cooperation in carrying out the project
To pay invoices properly and on time
To accept deliverables and provide feedback within the agreed time limits

7. Confidentiality

Both contracting parties undertake to keep confidential all information obtained in the course of the cooperation that is not publicly available. Confidential information includes in particular trade secrets, technical solutions, financial data and internal processes.

Confidential information will not be disclosed to third parties without the written consent of the other contracting party, except where required by law or by a decision of a competent authority.

The duty of confidentiality lasts for the duration of the contractual relationship and for 3 years after its termination, unless otherwise agreed.

8. Intellectual property and copyright

All deliverables created by the Provider in the course of performing the contract pass into the ownership of the Customer upon full payment of the agreed price, unless the contract provides otherwise.

The Provider reserves the right to use general knowledge, experience and know-how gained during the performance of the contract in other projects, provided that this does not breach the duty of confidentiality under Article 7.

The Provider is entitled to list the Customer in its reference portfolio (company name and a general description of the project), unless the Customer expresses disagreement in writing.

9. Termination of the contractual relationship

The contractual relationship may be terminated:

By agreement - by written agreement of both contracting parties
By notice - with a notice period of 30 days, delivered to the other party in writing
By withdrawal - in the event of a material breach of the contract by the other party, effective upon delivery

In the event of early termination of the contract, the Provider is entitled to payment for services actually provided up to the date of termination. The Customer will receive all deliverables created up to that date.

10. Complaints and liability for defects

The Customer is obliged to inspect the deliverables within 10 working days of their handover. A complaint must be made in writing (including by email) with a description of the specific defects.

The Provider handles complaints as quickly as possible, and no later than within 30 days of their receipt. A justified complaint will be resolved primarily by free-of-charge correction or completion of the deliverable.

The Provider is not liable for damage caused by an incorrect or incomplete brief from the Customer, nor for damage arising from a failure to provide the necessary cooperation.

11. Final provisions

These Terms become valid and effective on the day of their publication on the website pexelo.com.
The Provider reserves the right to amend the Terms. The Customer will be informed of an amendment by publication of the updated version on the website.
Matters not governed by these Terms are governed by the laws of the Slovak Republic, in particular Act No. 513/1991 Coll., the Commercial Code, as amended.
Any disputes will be resolved primarily by agreement. Failing that, the court of the Slovak Republic with jurisdiction according to the Provider's registered office is competent to resolve disputes.
If any provision of the Terms becomes invalid or ineffective, this does not affect the validity of the remaining provisions.